18,000+ Satisfied Customers!
$9.86 Flat Rate Shipping
$175+ Free Economy Shipping
What is your Return or Exchange policy?
We have a 14 day return policy. We try to make it as easy as possible for you to get the items you need with a generous time frame. Please note that all returns / exchanges must be received in new, unused, resell-able condition with all tags and packaging. Unfortunately we cannot accept items that do not arrive in this fashion.
What if an item is out of stock?
More than 98 percent of our orders are completely in stock and ship within 2 full business days. If your items are out of stock we will notify you via e-mail. Then, at your discretion, you may receive a full refund, or be placed on our back-order list to receive the item as soon as it becomes available.
Do you manufacture any of the items you sell
We are an independent retailer in the aquarium filter industry we do not manufacture or distribute any of the items that we sell. Rolf C. Hagen is the manufacturer of Fluval Products.
What are your shipping charges?
Our simple Economy (FedEx Or US Postal Service, we choose) shipping charges are as follows:
ORDER AMOUNT-------------SHIPPING CHARGE
0 to $175----------------------------$9.86
$175.00 and up----------------FREE SHIPPING!
US Orders outside the lower 48 United States (AK, HI) are charged a $19.27 fuel surcharge.
How can I contact you?
Please use the contact form below!