Frequently Asked Questions:
What are your shipping charges?
Our simple shipping charges are as follows:
ORDER AMOUNT-------------SHIPPING CHARGE
0 to $100.00----------------------------$9.86
$100.01 to $175.00--------------------$11.88
$175.00 and up----------------FREE SHIPPING!
Orders outside the lower 48 United States are charged a $19.27 surcharge.
Are there box charges or any additional shipping charges?
Nope! Unlike many other aquarium retailers we do not charge box fees or additional shipping charges for large, bulky, or heavy items. The simple shipping charges are all we ask.
Do you offer overnight shipping?
We do not currently offer expedited shipping. One pound rates to California start at $65.40 and increase from there. Most customers are not willing to pay this much!
What if an item is out of stock?
More than 99.8 percent of our orders are completely in stock and ship within 1 full business day. If your items are out of stock we will notify you via e-mail. Then, at your discretion, you may receive a full refund, or be placed on our back-order list to receive the item as soon as it becomes available.
What is your return policy?
If you wish to return any items, please contact us in advance for an RMA number. There is a 15% restocking fee for all returns. Shipping charges are non-refundable. Please note that we will only accept new, unused, and unopened items. All returned products must be 100% complete in original undamaged packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included.
One an item is opened, it is no longer re-saleable and can not be returned!
Do you have a toll free 24 hour telephone order line?
In the interest of providing the lowest prices and fastest service we do not. We can implement one, but it would result in a 20 to 30% price increase!
What is your address? Can I come and visit?
PartsAndMedia.com ships and receives from:
1078 Wyoming Ave. #214
Midway Shopping Center
Wyoming, PA 18644 USA
This is a shipping and receiving location and we are not set up for customer visits at this time.
Do you accept purchase orders and payment after delivery by check or C.O.D?
Unfortunately we do not accept checks, purchase orders, and C.O.D.'s. If you wish to place an order for your institution a credit card is necessary.
Did you ship my order? How do I get tracking / shipping info for my order?
There is a link in the order confirmation e-mail that goes directly to your order status and shipping / tracking info.
Can I ship my filter to you to have it repaired?
We do not currently offer this type of service.
Do you ship internationally?
We do not currently ship items outside of the continental United States.
Help! I can't add items to the cart!
It sounds like you have Flash blocked. Please enable Flash to utilize our website!
I purchased a broken / defective item from another retailer - can you send a free replacement and / or refund?
We are not legally authorized to do so. Please contact the manufacturer or your retailer directly.
Are you the manufacturer of Fluval products?
We are an independent retailer of Fluval products. We do not manufacture any of the items we sell.
I'm looking for a specific item. Do you have "Insert Item Name / Description Here?"
Try our search feature at the top left! It works well and is very fast. We continually refine the search feature to serve you better!